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Shipping & Delivery

We offer a flat rate and use Australia Post or trackable courier depending on the order.

Sure! Our focus is Australia but if you're after international delivery, contact us and we'll organise something.

Unlikely, but it is possible. If you place a large order, we may fulfil it in multiple shipments. 

Once the tracking is activated, it should take between 2 and 7 business days to arrive. We are at the mercy of Australia Post and couriers so we try not to over promise.

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

Changes and Exchanges

It depends. If you just change your mind, then unfortunately not, especially for the Teas and Coffees. If there is something wrong or your item is faulty, reach out immediately via the Contact Us page on our website.

Please read our Refund Policy for more info.

Contact us as soon as possible if you wish to amend your order. We aim to ship items out within one working day so we cannot guarantee any amendments. It’s your responsibility to ensure you check out with the correct items and shipping info.

Payments and Security

Cup Culture processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security seriously and Stripe verify all payments to prevent fraud.